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Refund Policy

We believe that a high-quality product comes along with high quality support. At Mattsafe we always go over and beyond to make our customers happy. Below, our returns and refund policies are listed.

For any enquires concerning refunds, returns or warranty, please contact us.

Warranty

All Mattsafe Bags come with a lifetime warranty. If you would ever for any reason experience an issue with your Mattsafe Bag, please contact us and include your order ID, description of what happened together with a photo.

Returns

Changed your mind?

No worries. All Mattsafe Bags can be returned within 30 days free of charge. Please make sure that the Mattsafe Bag is unopened and in the same condition as when you received it. To make a return, please contact us and we will provide you with a return shipping label.

Liability for damaged goods

Although we believe that Mattsafe is the most durable Mattress Bag on the market, the use of the bag is still at own risk. There are several factors and situations which we can not control for, such as exposing the Mattsafe bag to heavy rain or improper storage of the mattress. Nordic Elk is not liable for any damage that may occur when using the Mattsafe Bag.

To ensure that you are using Mattsafe bag correctly, please read through the insert card which comes with the bag.